privacy policy

On this website we care about our Users and Customers and we are committed to their rights and the defense of their privacy. This policy expresses how we collect, process, disclose, manage and protect the personal information you provide to us when using the naccentia.com website and the means available on it to interact with our company.

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, as well as Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI). NACCENTIA INT, SLU (NACCENTIA or naccentia.com), informs you that, by accepting this Privacy Policy, you give your informed, express, free and unequivocal consent for the Data you provide, to be processed by NACCENTIA INT, SLU, as data controller, and on which the security, technical and organizational measures provided in the current regulations are applied.

Underage Warning

Our content and services are not intended for minors. If you are a minor, you should not access such content or services or register as a User.

NACCENTIA does not knowingly collect, retain, or use any information from children under the age of 14.

If you believe that your child has uploaded personal information to our site without your consent, you may contact us at info@naccentia.com and we will delete it, unless we are legally required to retain it.

We do not accept any responsibility for orders placed by minors.

Responsible for the processing of your personal data:
Company name: NACCENTIA INT, S.L.U.
Tax number: B-44702991
Contact e-mail: info@naccentia.com
Address: CALLE MURILLO 7, 3 B
City: MAJADAHONDA – MADRID – ESPAÑA
Zip Code: 28222
Purpose of the website: NACCENTIA INT, SLU company information page and online store selling premium skin care products.

How do we collect your data?

Personal data are always provided directly by the User or Client through the forms and other means included in our website, such as:

Contact form
Subscription form
Registration form
Sales form
Affiliate registration form
Product evaluation form
WhatsApp and e-mails provided on the website
Social Networking
On-site events
Cookies (see cookies policy)

Legitimation for the processing of your data

The legal basis for the processing of your data is your consent.

To contact or subscribe to our Newsletter, consent to this Privacy Policy is required by completing the Subscription Form. We process your personal information for purposes related to marketing and sales activities on the basis of such consent.

The legal basis for the processing of data of persons who purchase products or services offered by NACCENTIA, is the execution of the online sales contract. When so indicated on our sites at the time personal information is collected from customers in accordance with our legitimate interest to promote our products and services.

Consequences of NOT Providing Data:

This site may not run properly.
The user will not be able to contact us for support or to respond to your request.
The user will not be able to make a purchase.
The user will not be able to receive marketing.

Category of data we process

Personal information that NACCENTIA collects and processes includes:

Name and physical address, email addresses and telephone numbers; username and password;
Transactional data, such as products and services ordered, purchases, orders placed, returns, financial data and payment methods; Payments for our products are handled through secure gateways, we do not collect or store personal data of this nature.
Billing data: fiscal data;
Shipping data: complete address;
Date, time, originating address and content of messages you send us;
Information that the Customer/User shares publicly on NACCENTIA’s social networks. The information you share on a social network will be subject to the privacy policy of that network.
Unique identifiers: such as your mobile device identifier or browser cookie identifier;
IP address and information derived from the IP address, such as geographic location; and how you interact with the website;
Information about the device you use: such as browser, device type, operating system, presence or use of apps, screen resolution, and/or preferred language;

Purpose of processing your personal data

In NACCENTIA, there are different systems for capturing personal information and we process the information provided by interested parties for the following purpose for each capture system:

Contact form: to respond to the requirements of users who contact us through this medium, including support, information about our products, commercial follow-up, etc.
Subscription form: to send informative newsletters with offers and commercial proposals.
Registration form: in this case, we request the following personal data: Name, Email, so you can create an account in our system and give you access to its functionalities.
Sales forms (unique and subscription service): we also process data to manage the purchase and subscription service, including order management, payment and all operations related to the contracting of the chosen service or product. This includes sending follow-up emails, replies, invoices, receipts, etc.
Affiliate registration form: to fulfill the affiliation service, including payment data to manage the registration of affiliates and settle the corresponding commissions.
Product evaluation form: to collect customer feedback on our products and improve our processes of development and generation of new products.

There are other purposes for which we process your personal data:

To comply with legal obligations that so require, for example, to respond to legal process or a request from a competent supervisory authority.
To protect the rights and safety of our Users and third parties, as well as our own.
To provide support and assistance if required.
In case of sending your CV we will use your data to manage the applications of candidates who send us their CV to work with us by email.
To comply with legal requirements, including compliance with court orders, requests and other appropriate legal mechanisms.
To provide information to representatives and advisors, including lawyers and tax advisors to help us comply with legal, tax or security requirements.
To support and improve the services offered by this website.
We also collect other non-identifying data obtained through some cookies that are downloaded to the user’s computer when browsing this website, which are detailed in the Cookies Policy. Click here to consult it or access https://naccentia.com/cookies/.
To manage social networks. The different domains assigned to NACCENTIA, have presence in social networks. The treatment of the data carried out by the people who become followers in the social networks of the official pages of NACCENTIA will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and previously accepted by the user. NACCENTIA will treat your data for the purposes of properly managing its presence in the social network, reporting activities, products or services, as well as for any other purpose that the regulations of social networks allow. In no case we will use the profiles of followers in social networks to send advertising individually.

NACCENTIA undertakes to control the content posted on its website and social networks and will expel those users who misuse them.

NACCENTIA does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases collaborations with other professionals can be made, in those cases, consent will be required to the users, informing about the identity of the collaborator and the purpose of the collaboration. This will always be done with the strictest security standards.

When browsing naccentia.com non-identifiable data may be collected, which may include, among others, IP address, approximate geographic location, a record of how services are used, sites, browsing habits and other data that cannot be used to identify the user; in order to analyze trends, administer our website and gather demographic information about our user base as a whole.

Services provided by third parties

Consistent with the uses of personal information, we may disclose your personal information to recipients who help us promote or support our services or the services of our users (“service providers”).

All service providers enter into a contract with NACCENTIA, which protects personal information and restricts the use of any personal information in accordance with this policy.

In order to provide services strictly necessary for the development of the activity, NACCENTIA, shares data with the following service providers under their corresponding privacy conditions:

Third-party service providers (e.g., payment processing services, such as credit card or Google pay, order processing, analytics, marketing campaign management, website management, email distribution, audits, and other similar service providers) in order for them to perform business functions on behalf of NACCENTIA.
Carriers for the shipment of orders: DHL, FedEx, Zeleris and local distribution companies.
PayPal: if you choose to pay through PayPal, your personal data will be transmitted to PayPal. The prerequisite for using PayPal is that you have an account with them. The legal basis for the transmission of the data is art. 6, paragraph 1, letter a) of the GDPR (consent) and art. 6, paragraph 1, letter b) of the GDPR (processing for the performance of a contract). The operator of the PayPal payment service is: PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard RoyalL-2449 Luxembourg. By using the PayPal payment option, you consent to the transmission of your personal data such as name, postal address, telephone number and e-mail address to PayPal. The data that PayPal collects is derived from the relevant PayPal data protection declaration (you can read it here).
Stripe, Inc. We use Stripe to handle payments on our website. Stripe offers services that enable platforms and merchants to operate businesses and conduct online payment transactions securely. The legal basis for the transfer of the data is Art. 6 para 1 letter a) GDPR (consent) and Art. 6 para 1 letter b) GDPR (processing for the performance of a contract) Stripe complies with applicable laws to provide an adequate level of data protection for the transfer of your Personal Data to the U.S. Stripe Inc. is certified under the EU-U.S. and Swiss-U.S. Privacy Shield Framework. US and Switzerland-US Privacy Protection Framework. USA. For more information, click here.
Google Analytics: When browsing NACCENTIA, non-identifiable data may be collected, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that cannot be used to identify the user. Non-identifiable data also includes data related to your browsing habits through third party services. This
web analysis service is provided by Google, Inc. a Delaware company whose main office is located at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). If you do not want your information collected by these cookies, you can opt out of Google’s use of cookies through Google’s Ads Settings.
We use this information to analyze trends, administer the site, track users’ movements around the site and to gather demographic information about our user base as a whole.
Facebook Ads (Meta Platforms, Inc.) Facebook Ads Conversion Tracking (Facebook pixel) is a statistics service provided by Meta Platforms, Inc. that connects data from the Facebook advertising network with actions taken on this Application. The Facebook pixel tracks conversions that can be attributed to Facebook, Instagram and Audience Network ads.
Klaviyo, Inc: Klaviyo, Inc. processes the data in order to perform email marketing services for our website.
Other tools: Hostinger (hosting service), Holded (billing software), Woocommerce (customer management and billing), Cookiebot, Monsterinsights and Hotjar (analytics tools).

You can disable the use of cookies from a third-party vendor through the Network Advertising Initiative opt-out page. This type of service allows you to interact with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website will always be subject to the privacy settings of the User in each social network. In the event that a service is installed that allows interaction with social networks, it is possible that, although users do not use the service, it collects web traffic data relating to the pages on which they are installed.

How long do we retain your personal data?

We only store your personal data insofar as it is necessary to use them according to the purpose for which they were collected and, as long as the legal terms established for the conservation of the data do not expire or, in the absence of such legal term, until the interested party requests their deletion or revokes the consent given.

Accuracy of data

The User guarantees and responds, in any case, about the accuracy, validity and authenticity of the personal data provided and undertakes to keep them properly updated for the purpose for which they are provided.

The User assumes responsibility for any damages that may arise due to inaccuracies or falsehoods, exonerating NACCENTIA from any liability in this regard. If the data provided through the different forms and communication channels with NACCENTIA were owned by a third party, the User is responsible for the correct provision of the consent of the third party and to inform him about this privacy policy and legal notice.

Data confidentiality and security

NACCENTIA, is committed to the use and processing of personal data of Users, respecting their confidentiality and to use them in accordance with the purpose of the same, as well as to comply with its obligation to save them and adapt all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of current legislation on data protection.

With respect to the confidentiality of processing, NACCENTIA, will ensure that any person who is authorized by to process the client’s data (including its staff, collaborators and service providers), will be under the appropriate obligation of confidentiality (whether a contractual or legal duty).

At NACCENTIA, we take reasonable and appropriate measures to protect personal information against loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of personal information. This website includes a SSL (Secure Sockets Layer) certificate. This is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and web user, and in feedback, is fully encrypted or encrypted. It also includes anti-spam, anti-phishing and anti-phishing measures.

If NACCENTIA detects that your data has been exposed to a security breach, NACCENTIA will inform you immediately.

If you are resident in Europe, you have the right to obtain confirmation as to whether or not NACCENTIA processes personal data concerning you.

The persons concerned have the right to:

Request access to their personal data
Request its rectification or deletion
Request its cancellation
Request the limitation of their processing
Oppose the processing
Request data portability

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data by NACCENTIA INT, SLU. At that time, NACCENTIA, will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As a data subject, you have the right to receive the personal data concerning you, which you have provided to us and in a structured, commonly used and machine-readable format, and to transmit it to another data controller when:

The processing is based on consent.
The data have been provided by the data subject.
The processing is carried out by automated means.

In exercising your right to data portability, you have the right to have personal data transmitted directly from controller to controller where technically feasible.

Data subjects will also have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency (C/ Jorge Juan, 6 28001 – Madrid – https://www.agpd.es), if they consider that the processing of personal data concerning them is in breach of the Regulation.

If you wish to exercise these rights, please contact us by sending an e-mail to info@naccentia.com.

We take precautions to maintain the security, confidentiality and integrity of the information we collect in accordance with the Privacy Act of 1974, the E-Government Act of 2002 and the Federal Records Act. Such measures include access controls designed to limit access to information to those who need it. We also employ various security technologies to protect the information stored on our systems, and we routinely test our security measures to ensure that they remain operational and effective.

If you are a California resident you have the following rights under the California Consumer Privacy Act:

Right to know what personal information we have collected about you in the past 12 months, including the categories of personal information, the sources from which personal information is collected, the business or marketing purpose for collecting, selling or sharing the personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
Right of deletion: You have the right to have the personal information we have collected about you deleted (and to instruct our service providers to do so). Please note that there are reasons why we may not be able to fully comply with your request.
Right to rectification, upon verification, of inaccurate information we hold about you.
Right to opt out of the sale or sharing of personal information. This means that, if you opt-out, we will not sell or share your personal information with third parties for their marketing purposes. This request is free of charge and can be exercised once a year.

To learn more about the CCPA and your rights (if you are a resident) click here.

If you are a Connecticut resident you may request access to, correction or deletion of your personal information. To learn more about your rights click here.

If you are a resident of Virginia or Colorado you have the right to request access to, correction, deletion of your personal information as well as to opt out of sales or targeted advertising. Click here if you are a Virginia resident and want to learn more about your CDPA or here for Colorado.

Certain information may be exempt from such requests under applicable law. For example, we need certain types of information in order for us to provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services.

To exercise your rights under the California, Connecticut, Colorado or Virginia Consumer Privacy Laws contact us by emailing us at info@naccentia.com. To do so, you will need to provide us with certain account information, such as your full name and email address. You may also designate an authorized agent to make an application on your behalf. To do so, you must provide us with written authorization for the agent to act on your behalf. You will also need to verify your identity directly with us.

Changes in privacy policies

NACCENTIA INT, SLU reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, NACCENTIA will announce on this page the changes introduced with reasonable notice before their implementation.

Concerns and questions about this policy

If you have questions about this Policy or if you have privacy concerns regarding access to or correction of personal information, you may contact us via our contact form or email us at info@naccentia.com.

While most access-related questions and problems can be handled quickly, complex requests may require more research and time. In such cases, problems will either be resolved or you will be informed regarding the nature of the problem and appropriate next steps within thirty days.

This policy has been updated as of March 9, 2023.