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Shipping and returns


Before placing the order, the Customer must verify the areas where we ship.

The preparation of shipments will be made once your order has been confirmed and payment is made in the manner described in “Payment Methods”.

Once the shipment has been made, NACCENTIA will send by e-mail a shipment confirmation, with the order number, the shipping method and its tracking information. Remember that orders may take up to 2 business days to be processed and shipped.

Shipment will be made to the address and holder provided in the checkout process. Before you place your order, we will inform you of the expected delivery information.

We do not deliver to PO Boxes.

Orders will be considered as delivered once the Customer signs the document of receipt of goods. It is the Customer’s responsibility to verify the condition of the package and possible anomalies due to damage to the material or that the content does not correspond to the delivery note.

If your order does not arrive on the scheduled date, please check on the website of the shipping company its tracking number or contact NACCENTIA Customer Service via email or by WhatsApp at +34 639 565 284.

Our shipping policy always includes two delivery attempts.

Occasionally, the transport company returns to our facilities the orders that have not been able to deliver, because the recipient of the order is absent from the postal address indicated on the package, or the postal address is incorrectly indicated, and has not been able to contact by any means. In these cases, our company notifies the Customer of this incident, in order to process a new shipment once the correct postal address has been confirmed. In case the Customer does not respond to our notices, we keep the package in our facilities for a maximum of 6 months. After this period, the package is destroyed.

In the case of a new shipment due to an error in the Customer’s address, the shipping costs will be charged again.

Delivery times are specified in working days, not including weekends or holidays at origin or destination.

When the purchase is made from another country, the buyer acts as the importer of the product and customs policies vary from country to country, we recommend consulting with the appropriate customs office for information on import restrictions that apply to certain products.

For reference, shipping costs are as follows:

Spain Peninsular

Delivery is FREE for all orders. Estimated delivery time is 24/72 hours.

Balearic Islands

Delivery is FREE for all orders. Estimated delivery time is 48/96 hours.

Autonomous Cities of Ceuta and Melilla and Canary Islands

Delivery is FREE for all orders. Estimated delivery time is 48/96 hours.

European Union

Delivery is FREE for all orders with the standard service. This service is carried out in these countries in collaboration with the main specialists of each territory in B2C deliveries. The delivery time can vary from 4 days to 12 days depending on the country and the population of the Customer.

You can choose the express delivery service that reduces the delivery time to 48/72 hours and costs 6€.

Additionally, we also ship to the following European territories:

  • Principality of Andorra – Principality of Monaco cost of 10€. Estimated delivery time is 48/72 hours.
  • Republic of San Marino cost 15€. Estimated delivery time is 48/72 hours.

United States of America

Delivery is FREE for all orders. Estimated delivery time can vary from 48 hours to 7 days.

For shipments to the United States and its territories, please note that there may be various local taxes or charges that cannot be assumed at origin and are the responsibility of the Customer prior to delivery of the product.

Shipping and delivery times are not guaranteed by NACCENTIA.



Following the applicable regulations, the Customer has 14 calendar days, from the date of receipt of the order, to request the return of any product, without having to give any explanation in this regard or suffer a penalty.

The right to cancellation from the Contract shall apply exclusively to products returned in the same condition in which the Customer received them, and without prejudice to the exceptions to this right. For reasons of health protection and hygiene, no refund will be made if the product has been used or unsealed, or if it is not in the same condition in which it was delivered or if it has suffered any damage, so the Customer must be careful with the product/s while they are in their possession.

The item must be returned including all its original packaging, the gifts received with the order, instructions and other documents that may accompany it. In any case, you must deliver along with the product to return the ticket or invoice that you will have received at the time of delivery of the product duly completed.

The Customer will have to bear the cost and risk of returning the products in case of cancellation.

If the product is wrong or defective, the return will have no cost to the Customer and we will also refund the shipping costs.

To exercise the right of cancellation, you can fill in and send the cancellation form, or make another type of unequivocal statement indicating your decision to cancel from the contract. You can access the cancellationform through the following link: cancellation form. Once completed, you can send it through the website or download it and send it to the email address indicating in “Subject” the order number. We will send you confirmation of receipt of your request and you must follow the return process as shown below.

Once we have received the cancellation form and the product/s and verified that the conditions for processing the return have been met, we will proceed with the refund.

The Customer will receive an email informing that the return has been processed and that, in the next few days will receive the refund by the payment method used to make the purchase.

Exceptions to the right of cancellation:

In accordance with the provisions of Article 103 Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of cancellation shall not apply to the following products:

Goods that are not suitable for return for reasons of health protection or hygiene are delivered sealed and cannot be returned once unsealed. Expressly included in this category are those products that are opened, used, unsealed, or which, due to their packaging and characteristics, present a hygienic-sanitary risk, such as cosmetics, make-up, personal hygiene products and any skin care product.

Any other legally contemplated exception that excludes the right of cancellation.

Partial product returns will not be accepted in the event that the purchase is a price promotion or discount for the purchase of a set of items. The Customer undertakes to keep the products in question in perfect condition until the time of shipment. Once this period has elapsed without having communicated the desire to cancel, no return will be accepted.

The right of cancellation may not be exercised in the following cases:

  • The product or packaging is open or in poor condition.
  • The product is not complete, accessories are missing or the product has been tampered with and/or broken.
  • Products whose original packaging has been broken, including the seals of cosmetics.
  • Products that, in accordance with current regulations, sound recordings, videos, discs and the like, personalized products or products that for hygienic or other reasons are not eligible for return.
  • Accessories or instructions or any other documentation are missing.
  • The period established for this purpose has elapsed.
  • The proof of purchase and the delivery note are not provided.
    If the Customer notices any damage to the packaging at the time of collection or delivery of the product must be reflected in the delivery document of the carrier, and immediately communicate the incident to Naccentia Int, SLU. If the Client detects the incident once the product has been opened, has a period of 7 calendar days to report it. In the case of receiving a product that, by mistake, does not correspond to the one ordered, it must be communicated within 7 calendar days. NACCENTIA, will bear the cost of collecting the wrong product and the subsequent delivery of the correct product.

    The NACCENTIA subscription program is not subject to any condition of duration. You may cancel your subscription at any time and free of charge, through your account, or by contacting Customer Service Termination will take effect upon notification by the Customer and will result, if applicable, in the suspension of any unpaid scheduled shipments.

    Return Process

    Step 1: In order to start a return process, it will be necessary to communicate via email to, where we will indicate the steps for you to send us the order. We will not accept returns without the aforementioned communication.

    Step 2: The Customer must pack your order under the same conditions as received and send it to the address communicated in the email received in response to your request or prepare it for collection as appropriate.

    Step 3: Once received and checked the condition of the product, NACCENTIA will proceed to its reimbursement through the payment method used in the order. The maximum period to receive the amount of a refund is 14 calendar days. If after that date you have not received the amount of an accepted return, please contact us by email

    NACCENTIA will not accept any shipment with postage due or cash on delivery and in which the shipping and return costs have not been paid.

    NACCENTIA reserves the right to compensate for the difference between the value of the items sent to the Customer and returned by the Customer in the following cases:

  • When the products have been used or handled improperly or negligently or not in accordance with their characteristics by the Customer.
  • When the products have been damaged or damaged.
  • When the return by the Customer is not made in its box.
  • When the lack of conformity is due to wear and tear due to normal use.
  • If any of the information on the receipt or proof of purchase is modified, altered or substituted.
  • If the serial or identification number of the product is manipulated.
  • If all the elements, accessories, cases or gifts received with the purchase are not returned with the product.

This policy has been updated as of March 9, 2023.


INCI: Aminobutyric Acid

A neurotransmitter non-protein amino acid that is widely present in microorganisms, plants and animals. It is used to provide a more relaxed facial appearance. It also has water-binding properties for skin. COSMOS certified.


INCI: Trehalose

Also called “resurrection sugar” because it helps resist plants and insects in extreme conditions. Trehalose mimics the sugars found in Natural Moisturizing Factor, attracting moisture to maintain skin hydration, and also plays the role of an antioxidant. COSMOS certified.

Lactic Acid

INCI: Lactic Acid

Our lactic acid is of vegetable origin. Obtain through the fermentation of carbohydrates, this vegan form of alpha hydroxy acid allows you to gently remove dead skin cells. The appearance of blemishes and wrinkles are reduced and the appearance of pores appears to be refined. Lactic acid is also very nourishing, increasing the skin’s natural barrier lipids to help the complexion retain water for smooth, hydrated skin.

Hyaluronic Acid

INCI: Sodium hyaluronate

A component naturally present in our bodies, it acts on the skin by deeply hydrating it. Its great capacity to attract and retain water molecules makes it a key ingredient for the proper functioning of the skin. Our hyaluronic acid is double molecular weight (Very Low and Low to Medium) to reach different layers of the skin. It has both immediate and long-term effects on skin texture: Immediate visible effect of plumping and glowing skin and in long term, strengthens the skin’s natural barrier function, making it more elastic.

Zinc PCA


Zinc is an essential mineral used by the body. This combination of zinc with PCA helps to deeply moisturize and care for the complexion. Zinc PCA works in synergy with Copper PCA. COSMOS certified.

Copper PCA

INCI: Copper PCA

Copper is essential for the proper functioning of almost all tissues in the human body and pyrrolidone carboxylic acid (PCA) is, after amino acids, the second most important component of the skin’s natural moisturizing factor (NMF). This ingredient combines the hydration-boosting power of PCA and the antiaging power of copper.

Lactobacillus ferment

INCI: Lactobacillus ferment

This powerful probiotic-based ingredient is both a self-preserving cosmetic active and a moisturizing and hydrating active. Lactobacillus, a member of the lactic acid bacteria family, is able to provide broad-spectrum antimicrobial protection.

In addition to being a wonderful alternative to synthetic preservatives, it helps improve hydration (25% in 4 weeks) and increase smoothness, while contributing to a healthy skin microbiome. COSMOS Certified.


INCI: Dimethyl MEA

Known as DMAE, naturally produced in the body, is a derivative of the B vitamin choline. It helps achieve the appearance of tighter, plumper skin. With a moisturizing effect, the face seems less wrinkled, softer, and smoother with each application.


INCI: Panthenol

Also known as vitamin B5 or pantothenic acid is a cofactor in the biosynthesis of the lipid layer barrier. In other words, it produces a long-lasting moisturizing effect.


INCI: Spirulina platensis powder

Spirulina is highly dense and rich in nutrients. Its synergistic compounds, such as peptides, polyunsaturated fatty acids, vitamins, minerals and antioxidant phytonutrients, provide a complete action to the serum. It is known for its moisturizing, antioxidant and luminous properties. Its photosynthetic pigments give color to this formula.

Marine elastin

INCI: Hydrolyzed elastin

Its function is to provide elasticity to the skin. A protein that forms part of the connective tissue of the human body and is made up of abundant amino acids such as glycine, proline, desmosine and isodesmosine, which form part of the amorphous component of elastic fibers.


INCI: Niacinamide

A form of vitamin B3 improves the appearance of dry or damaged skin by reducing flaking and restoring suppleness. It also improves the appearance of fine lines, wrinkles and uneven skin tone.

Aloe vera

Aloe barbadensis leaf juice

Our aloe vera are from Organic Farming (COSMOS certified) located in the natural park of Cabo de Gata in Almeria (Spain), and the factory where it is extracted is less than an hour from the plantation, which means that it maintains its freshness and properties at the time of processing. It is 100% natural and is subjected to a process of ultrafiltration.

Aloe vera juice is rich in polysaccharides, amino acids, enzymes and vitamins. In addition to its well-known moisturizing, restorative and emollient properties, is a great facilitator of the penetration of other active ingredients. 

10% off your first order